Privacy & Terms
Last updated: 27 September 2025
Welcome to Apostrophe One. Thanks for stopping by.
At Apostrophe One, your privacy matters. This page explains how we handle your data (Privacy Policy) and how we work with clients and website users (Terms & Conditions).
Privacy Policy
1. Information We Collect
Information you provide: name, email, company, and project details when you fill out a contact form, request a quote, or subscribe to our newsletter.
Automatic data collection: like most websites, we use cookies and analytics tools (such as Google Analytics) to collect non-personal data, including IP address, browser type, and pages visited. This helps us improve site performance and your browsing experience.
2. How We Use Your Information
We use the data we collect to:
Respond to enquiries and provide requested services
Manage projects and deliver agreed work
Personalise your website experience
Send occasional updates, offers, or resources (only if you opt in)
Improve our website and services
3. Sharing Your Information
We do not sell or trade your personal information. We may share data with trusted service providers (such as email platforms, analytics, or hosting services) solely to operate our business efficiently, or if required by law.
4. Your Rights
You have the right to:
Request access to the personal data we hold about you
Ask for corrections or deletion of your data
Withdraw consent for marketing communications at any time
To exercise your rights, please contact us at studio@apostrophe.one
5. Data Security
We take reasonable precautions to protect your information from unauthorised access, disclosure, or misuse.
6. External Links
Our website may include links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
7. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices. Updates will be posted here with the revised date.
8. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at: hello@apostrophe.one
Terms & Conditions
By using our website or engaging our services, you agree to the following terms.
1. Use of Website
All content on this site, including text, images, graphics, and templates, is owned by Apostrophe One or its licensors. You may not copy, reproduce, or redistribute any content without prior written permission.
2. Services & Proposals
All projects are governed by a written proposal or statement of work (SOW).
Timelines, deliverables, and pricing are clearly defined before work begins.
Bespoke projects are priced at a fixed fee once scope is agreed.
3. Payments
Payments are due as set out in your proposal or invoice.
For subscription or retainer-based services, recurring payments are processed monthly unless cancelled.
All payments are non-refundable unless otherwise agreed in writing.
Late payments may result in paused work or additional charges.
4. Client Responsibilities
Clients must provide accurate information, timely feedback, and approvals. Delays in communication may impact delivery timelines and outcomes.
5. Intellectual Property
Apostrophe One retains ownership of design concepts, processes, and tools unless agreed otherwise.
Final deliverables transfer to the client upon full payment, with agreed usage rights.
Templates or digital products are licensed, not sold, and may not be resold or redistributed.
6. Revisions and Changes
Projects include a set number of revisions as specified in your proposal. Additional revisions may incur extra fees. Apostrophe One reserves the right to decline projects at its discretion.
7. Limitation of Liability
We aim to deliver work of the highest quality but cannot be held liable for indirect, incidental, or consequential losses. Our liability is limited to the amount paid for the relevant service.
8. Cancellations
If a project is cancelled, fees for completed work remain payable.
Deposits are non-refundable unless otherwise agreed.
9. External Links
Our website may link to third-party sites. We are not responsible for their content or privacy practices.
10. Changes to Terms
We may update these Terms at any time. Updates will be posted on this page with the revised effective date. Continued use of our services indicates acceptance of the updated terms.
11. Governing Law
These Terms are governed by the laws of England and Wales.
12. Contact Us
For questions about these Terms, please contact us at: hello@apostrophe.one